Refund Policy

Here at BIRDIEBOXx, we want you to love our products as much as we do.

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This is why we take the utmost care in packaging your gift boxes.  All gift boxes are thoroughly checked prior to dispatch / delivery; so we encourage you to opt for delivery insurance in the event that they are damaged during Transit.

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We also provide you with tips on how to store your packages to ensure that they remain in perfect condition.

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We are a small business and cannot offer refunds/accept return of goods as we do not keep stock on hand.  We order them directly after payment is received.   In addition, majority of the stock is tailored for your business and have use by dates; so we are unable to re-use them for any of our future orders.

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Please select your gift boxes carefully and take advantage of our initial consultation service so that we can assist in the perfect gift pack for you and your clients.  We can conduct this consultation in person if you are located within 20kms from Melbourne CBD; otherwise, we can arrange a zoom meeting or telephone call.

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Although we do not offer refunds for our gift boxes, we do acknowledge that you may receive an incorrect item in your order.  In the extremely rare event that this occurs, please contact us within 7 business days and we will arrange to replace these items with the correct ones or offer you a refund of the difference in cost (if any) between the two items.

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If you receive a faulty or broken gift, please take a photo of it and a brief explanation of the issue if it is not visually obvious and email it to sandy@birdieboxx.com.au and we will arrange a replacement.

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Thank you for acknowledging our refund policy.

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If you have any questions, please feel free to contact us.  Email Sandy – sandy@birdieboxx.com.au.