Privacy Policy
We are committed to protect the privacy of our customer's personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our online store.
Personal information we collect
When you visit our online store, we may collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our website we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with it. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on our website, and collect data including your IP address, browser type, your location, the time and date that you accessed our website.
This information is used by us to analyse trends and improve our website, products and services.
Additionally when you make a purchase or attempt to make a purchase through our website, we collect certain information, including your name, billing address, shipping address, payment information (including credit card details for the purpose of your purchase(s) of our products, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. Additionally, we may hold marketing and other advertising information relating to advertising demographics and research and other information provided by consent.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through our website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services;
- comply with legal obligations.
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WIX to power our online store. We also use Google Analytics to help us understand how our customers use our website -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.
Data retention
When you place an order through our store, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our business practices or for other operational, legal or regulatory reasons.
Minors
Our website is not intended for individuals under the age of 18. If a person under eighteen years of age has provided us with personal information without the consent of a parent or guardian, those details may be removed by emailing us at sandy@birdieboxx.com.au.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at sandy@birdieboxx.com.au. We will respond by email as soon as possible confirming receipt of your concern and we will then investigate your complaint and provide you with our response.