FAQ

Yes, minimum order requirements apply, however these can vary depending on the gifting style, products and level of customisation.As every gifting project is different, we're happy to discuss your requirements and explore options that suit your occasion, branding and budget.Simply get in touch and we'll help you find the right gifting solution.

Absolutely! Here at BIRDIEBOXx, personalisation is our specialty! Simply supply us with a copy of your logo in a vector file format (your Graphic Designer can supply you with these files) as this will give optimal results. For complete accuracy of your logo, we cannot accept any other file format. This will need to be presented to us via email. Please be aware that incorporating branded elements may extend the processing time of your order by up to two weeks. We offer the following branding options at no extra charge. - FREE branding (your logo) on the Gift Box - FREE tissue paper seal with your logo - FREE gift card with your logo

Absolutely! Here at BIRDIEBOXx, we thrive on collaborating with our clients to curate a gift experience tailored to your taste, occasion, theme, and budget. Let's discuss your requirements and preferences, and explore some options together. Reach out to Sandy at sandy@birdieboxx.com.au or schedule a complimentary consultation via our website to kickstart the process!

Certainly! At BIRDIEBOXx, we can curate a selection of bundles tailored for employee gifting needs, which not only represent your brand; but will delight every new Team Member or celebrate your existing gems. Simply get in touch with Sandy at sandy@birdieboxx.com.au and collaborate to create the perfect gifting solution for your Team Members. Feel free to use our pre-curated Gift Boxes as inspiration and we can work on the finer details together.

Yes, of course. We can offer a minimum bundle of 5 Gift Boxes for the Christmas festive season; there is no maximum. Feel free to pre-order your special Christmas Gift Boxes before the rush (recommended). Please note that we have a cut-off of 1st December for Christmas Gift Box orders. Christmas is our busiest time of year and being a small business we want to ensure the most timely delivery to ensure your recipients receive their bundle of Joy in time for Santa to deliver!!Most of our clients begin pre-ordering their Gift Boxes, or at least begin the design process as early as September, this ensures a seamfree and timely order.

We can inscribe festive messages on your gift boxes (an additional $5 per gift box if incorporated with your Logo or with someone's personal name)…or FREE if you just want the inscription alone) E.g's are Merry Christmas, Merry & Bright, Seasons Greetings, Happy Holidays and so on.We also offer festive colour ribbons to tie into the festive season theme.Please note that our Christmas-themed gift boxes are through Pre-Order only. You can pre-order from our website for pre-curated designs, or get in touch with us for a planning discussion to customise the perfect bundle.

Yes, we certainly can. Gift wrapping attracts a $5 cost per box.Please also note that this can delay the processing time of your order depending on the number of Gift Boxes you order.We will give you an estimated time frame prior to placing your order if it appears that it will exceed our standard processing time of 10 business days.

We can process an order usually within 7 -10 working days if you do not incorporate any branding on your Gift Boxes and also depending on your order quantity. We take special care in elegantly packing your Gift Boxes and we do not rush this process. We want your Gift Boxes to look absolutely perfect! For Gift boxes that are incorporating our FREE (and / or) additional branding options (such as candles, reed diffusers and room sprays), this may extend the processing time of an additional 2-3 days. Our orders take a little longer to process than other larger gifting providers as we are a small business and do not hold stock on hand, therefore we need to also incorporate the delivery times of our suppliers which averages between 4 - 6 working days.

A simple question that we frequently encounter. The truth is, as a small-scale business, our limited order capacity in comparison to larger suppliers is primarily due to prioritizing and maintaining the highest standards of quality and ensuring prompt delivery. While we may not handle the volume that larger competitors do, our dedication to excellence and your complete satisfaction remains unwavering. We acknowledge that we are still in the early stages of growth; however our focus is definitely not on quantity; but on providing a personalized experience that exceeds expectations. This approach ensures that each order receives meticulous attention and care, fostering a genuine connection with our clientele. Ultimately, our aim is to deliver not just amazing Gift Boxes, but an experience infused with passion and attentiveness, which distinguishes us from the routine 'pack and ship' practices. Your trust and satisfaction are paramount to us, and we strive to uphold these values in every interaction.

Our beautiful magnetic gift boxes are reusable – use them to encapsulate your next gift to someone – don’t buy another gift box, simply re-use this one. Recycle the ribbon also. Even better, use it as a storage or trinket box. The tissue paper we use inside the gift box, along with the shredded paper is also recyclable and biodegradable. If we ship your boxes to individual recipients, we use recyclable shipping boxes. Our first and foremost objective is to package our boxes in a manner that ensures that they reach you safely, undamaged, and in their original condition. Although we strive to ensure that all our packaging is environmentally friendly and sustainable, there may be some instances where we may use additional bubble wrap to protect fragile items such as glass. There are avenues to recycle bubble wrap, however, there are many other uses for this packaging which makes it very useful when it comes to re-purposing. See https://www.housebeautiful.com/uk/renovate/diy/tips/a1229/alternative-uses-bubble-wrap/ for great tips.

Our Gift Boxes are solid magnetic closure boxes – very elegant and sophisticated. We offer Matte Black and Matte White boxes. Sizes will vary depending on the contents.

Simply get in touch with Sandy – sandy@birdieboxx.com.au and all that is needed is to complete a custom order form, or send through an Excel spreadsheet with your recipients details and we will organise the rest. If your order is for custom gift boxes, then the order will be invoiced. Each individual box will incur a postage fee of $14.95

Absolutely. We can have this printed for you in black on your gift card. If you prefer hand written, we can also do this for you.

Ensuring the safe arrival of your bundles is a top priority for us, which is why we encourage thorough inspection upon receipt. If you encounter any issues, kindly notify us within 7 days of delivery. Regrettably, replacements for damages reported beyond this timeframe cannot be accommodated due to our limited inventory.